QUESTION: When is an ADSL service not an ADSL service?
ANSWER: When the service is so bad that: a). Local businesses and health care providers (eg dentists) working in the area cannot provide HICAPS Billing and EFTPOS facilities because they cant secure an operable ADSL service b). It is so slow that customers report that it frequently drops out when you try to send an email with an attachment. c). It is frequently unavailable, including a two week period in the past month d). The primary Telco provider and asset owner (i.e. Telstra) frequently advises that they cannot provide service to large parts of the area because they cant guarantee an acceptable service e) Despite repeated attempts, large numbers of customers cannot secure new accounts because their are 'insufficient ports' available to connect the service f). The owner of the asset (i.e.Telstra) is unresponsive to consumer concerns and local and state politicians fail to address consumer concerns about the service, presumably hoping it will all go away. g). Many of the 7,000+ households living in the area have to supplement the service with mobile broadband at a considerably higher expense - and even then, Telstra takes the service offline for so-called 'scheduled maintenance' without any notification to anybody in the affected area.
TAKEOUT: The above is a summary of the issues reported by members of the 2508 and 2515 Community to this Page over the past week alone.
As a consequence, any assessment by NBN CO (or others) that our area is a slightly lesser priority because it has an active ADSL Service in place is deeply flawed.
The reality is that the community of 2508 & 2515 does not have an operable ADSL service that creates a substantial disadvantage to the local businesses and a population of more than 20,000 people.
Operable internet services are fast becoming an essential requirement for communities and businesses - the people and businesses of this community therefore deserve better.
THE PEOPLE OF 2508 AND 2515 DO NOT HAVE AN OPERABLE ADSL SERVICE.
IT IS TIME FOR FEDERAL POLITICIANS AND NBN CO TO REASSESS THE PRIORITY OF THIS AREA FOR NBN CONNECTION - AND FOR TELSTRA TO COME TO THE PARTY WITH A MORE AFFORDABLE MOBILE BROADBAND SOLUTION IN THE MEANTIME